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SaaS Manager

Gurgaon, HARYANA
Since 1999, SCA Technologies has provided sourcing optimization and cost management solutions that help industry leaders maximize profits by better managing commodity, supply and demand volatility. Our fresh, cross-functional approach provides improved visibility and streamlines processes for planning, tracking and optimizing direct materials costs and prices, through our cloud-based, proprietary technology, SCA Planner™.
Headquartered in Pittsburgh, SCA Technologies has offices in Chicago, Gurgaon and Hyderabad. Sustaining successes with some of the biggest restaurant brands in the world has enabled our company to grow steadily.
 
Title: SaaS Manager

Job Overview: In this hands-on role, the SaaS Manger will ensure that coordinated service, delivery, and operations for our clients.  He/she will coach, mentor and manage the team to ensure that multiple projects meet their deadlines.
  
 Job Responsibilities:
  • Act as a business partner and deliver effective business insights, while holding himself and others accountable
  • Oversee client support to eliminate the need for escalation
  • ​Oversee and participate in UAT
  • Must go beyond the “basics” of their jobs and focus on improving processes
  • Meet regularly with senior stakeholders to discuss their needs and goals
  • Take a lead and get involved in other areas of the organization whenever possible
  • Act as a change agent and help other functional areas make changes and improvements that will contribute to the organization’s strategic business goals
  • Will work with each department to ensure that decisions (hiring, training, etc) are aligned with the business goals and will lead to revenue
  • Ensure multiple projects for both existing and new customers are delivered on time
  • Have an execution focus
  • Provide transparency and visibility with the team and to the entire organization
 Experience and Skill :
  • Software implementation project management experience
  • Understanding of policy, planning, and strategy.
  • Ability to develop, implement and review policies and procedures.
  • Ability to address problems and opportunities for the company
  • Detail oriented
  • Proactive in documenting and creating processes
  • Exceptional communication skills
LocationGurgaon
Travel
    : As per business needs
 
 

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